Medical Call Center Supervisor - Therapy

pathology.vcu.edu

Fully remote
Front line staff supervision
Performance metrics monitoring
Hiring and training
Provides direct line supervision for 15-25 staff members, including scheduling, performance evaluations, and coordination of activities

Job Summary

  • Provides direct line supervision for 15-25 staff members, including scheduling, performance evaluations, and coordination of activities.
  • Responsible for identifying, analyzing, and measuring performance/KPI trends, and devising ways of optimizing team performance.
  • Demonstrates and maintains a high level of customer service relations with patients, caregivers, and employees of VCU Health.

Matching Summary

Provides direct line supervision for 15-25 staff members, including scheduling, performance evaluations, and coordination of activities.

Skills & Requirements

Must-have

  • front line staff supervision
  • performance metrics monitoring
  • hiring and training
  • customer service relations
  • conflict resolution skills

Nice-to-have

  • diversity equity and inclusion
  • change agent
  • building partnerships
  • cultural responsiveness

Key Requirements

  • Two years contact center, healthcare, or customer-centric experience
  • Office technology proficiency (Word, Excel)
  • Two years supervisory experience preferred
  • Medical terminology and health insurance knowledge preferred

Work Rights

Not specified

Tailored Resume

Cover Letter