Product Support Associate (6 Months Contract Role)
Thomson Reuters
Not specified; not specified; comprehensive benefi...
Hybrid
Minimum 1 year customer-facing experience
International calling experience mandatory
Excellent english written and verbal communication
This role plays a critical part in driving customer satisfaction and product adoption by delivering responsive technical support across global markets
Job Summary
This role plays a critical part in driving customer satisfaction and product adoption by delivering responsive technical support across global markets.
Candidates must be flexible to support a 24/7 operations model including rotational week-offs and overtime as per business requirements.
The company offers a hybrid work model, comprehensive benefits including mental health days, and opportunities for career development in an AI-enabled future.
Matching Summary
This role plays a critical part in driving customer satisfaction and product adoption by delivering responsive technical support across global markets.
Salary
Not specified; Not specified; Comprehensive benefit plans including vacation and retirement savings
Skills & Requirements
Must-have
Minimum 1 year customer-facing experience
International calling experience mandatory
Excellent English written and verbal communication
Nice-to-have
Hands-on CRM or Telephony tools experience
Ability to work in fast-paced high-volume environment
Strong problem-solving skills with attention to detail