Lar Customer Service Coordinator (trilingual)

AIG Australia

Mexico City, Mexico
Spanish, portuguese, english fluency
Handling incoming calls
Explaining policy benefits
You will play a front-line role in ensuring our clients are in the best hands when they are travelling in Spanish and Portuguese speaking countries – providing superior customer service in our clients’ greatest time of need

Job Summary

  • You will play a front-line role in ensuring our clients are in the best hands when they are travelling in Spanish and Portuguese speaking countries – providing superior customer service in our clients’ greatest time of need.
  • As a Customer Service Coordinator, you will be at the frontline of customer support in coordinating risk mitigation activities that ensure our customers are in the best hands while traveling abroad.
  • We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Matching Summary

You will play a front-line role in ensuring our clients are in the best hands when they are travelling in Spanish and Portuguese speaking countries – providing superior customer service in our clients’ greatest time of need.

Skills & Requirements

Must-have

  • Spanish, Portuguese, English fluency
  • Handling incoming calls
  • Explaining policy benefits
  • Making emergency arrangements
  • Tracking delayed luggage
  • Documenting each case

Nice-to-have

  • Empathy and sensitivity
  • Problem-solving orientation
  • Sense of urgency
  • Attention to detail
  • Culture of belonging
  • Continuous learning and development

Key Requirements

  • 2+ years of customer service experience
  • Fluent Spanish, Portuguese, English
  • Basic to intermediate Microsoft Office skills
  • Effective teamwork and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter