Manage a dedicated portfolio of hardship accounts, ensuring each customer receives fair, timely and tailored support in line with ING policies and regulatory requirements
Job Summary
Manage a dedicated portfolio of hardship accounts, ensuring each customer receives fair, timely and tailored support in line with ING policies and regulatory requirements.
Assess hardship applications to determine appropriate and sustainable arrangements, discussing options with customers with empathy and clarity.
Discounted ING Health Insurance, an additional Rest Day, and an IMPACT day to volunteer are among the benefits offered.
Matching Summary
Manage a dedicated portfolio of hardship accounts, ensuring each customer receives fair, timely and tailored support in line with ING policies and regulatory requirements.
Skills & Requirements
Must-have
Financial hardship case management
Lending operations
Customer support
Regulatory compliance
High-volume portfolio management
Nice-to-have
Proactive and adaptable mindset
Continuous improvement focus
Empathy and clarity in communication
Willingness to learn
Fresh perspective
Key Requirements
Strong experience in financial hardship, collections, or case management
Solid understanding of NCCP obligations
Well-developed analytical skills
Clear and empathetic communication skills
High level of organisation and attention to detail