Operations Associate - Product Support Operations (cdmx)

Stripe Treasury

Mexico City, Mexico
On-site
Troubleshoot and solve external user issues
Communicate resolutions in english
Analyze processes for scaling
Stripe Treasury is seeking an Operations Associate for their Mexico City office to troubleshoot user issues, improve operational processes, and collaborate with various teams. The ideal candidate should possess strong communication skills, a user-first mindset, and experience in customer service or user-facing operations

Job Summary

  • Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet.
  • Responsibilities include troubleshooting user issues, communicating resolutions, analyzing processes for improvement, and collaborating with other teams.
  • The team prioritizes collaboration, innovation, and excellence, handling over a million support cases annually.

Matching Summary

Match Score: 85

Stripe Treasury is seeking an Operations Associate for their Mexico City office to troubleshoot user issues, improve operational processes, and collaborate with various teams. The ideal candidate should possess strong communication skills, a user-first mindset, and experience in customer service or user-facing operations.

Skills & Requirements

Must-have

  • Troubleshoot and solve external user issues
  • Communicate resolutions in English
  • Analyze processes for scaling
  • Collaborate with other Stripe teams
  • User first mindset
  • Excellent communication skills
  • Business proficiency in English
  • Analytical thinking and problem solving
  • Process-oriented mindset
  • Work in an in-office environment
  • Prioritize and work in a quick-moving environment
  • Humble and work well across teams

Nice-to-have

  • Prior experience in customer service
  • Prior experience in user support
  • Experience with process improvement initiatives
  • Familiarity with SQL

Key Requirements

  • Business proficiency in written and spoken English
  • Willing to periodically work a weekend day

Work Rights

Not specified

Tailored Resume

Cover Letter