Customer Service Rep Local Sales

Iceland Foods

Base: $17 - $26; bonus/equity: not specified; bene...
Not specified (assumed in-office based on the nature of the role)
Minimum three years customer service call center experience
High school diploma or equivalent required
Excellent verbal communication skills
Iceland Foods is seeking a Customer Service Representative for Local Sales, responsible for liaising between National Sales customers and internal departments, processing orders, and addressing customer inquiries. The ideal candidate should have a strong background in customer service, particularly within a call center environment, and possess excellent communication skills

Job Summary

  • This role serves as the primary contact between National Sales customers and internal departments to process orders and resolve inquiries.
  • The position requires resolving billing complaints, coordinating deliveries, and contacting customers regarding product recalls and claim results.
  • Candidates must possess strong verbal communication skills and the ability to assess the validity of customer complaints effectively.

Matching Summary

Match Score: 75

Iceland Foods is seeking a Customer Service Representative for Local Sales, responsible for liaising between National Sales customers and internal departments, processing orders, and addressing customer inquiries. The ideal candidate should have a strong background in customer service, particularly within a call center environment, and possess excellent communication skills.

Salary

Base: $17 - $26; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Minimum three years customer service call center experience
  • High School diploma or equivalent required
  • Excellent verbal communication skills
  • Problem resolution ability required
  • Working knowledge of Microsoft Word and Outlook

Nice-to-have

  • Experience in food service distribution preferred
  • CRM and phone technology experience preferred
  • Bachelor's degree preferred
  • Ability to coordinate same-day deliveries

Key Requirements

  • Minimum of three years experience in customer service call center environment
  • High School diploma or equivalent required
  • Bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

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