Customer Transformation - Senior Analyst

PwC PricewaterhouseCoopers GmbH

Auckland, New Zealand
Design, analysis and systems thinking
Human-centred lens
Problem definition through to implementation
As a Senior Analyst in our Customer Transformation team, you’ll work on real problems that affect how people experience services and products

Job Summary

  • As a Senior Analyst in our Customer Transformation team, you’ll work on real problems that affect how people experience services and products.
  • Using design, analysis and systems thinking you’ll to turn ambiguity into clarity, and ideas into action.
  • Be hands-on, working both visually and analytically, co-create solutions with designers, technologists, strategists and clients.

Matching Summary

As a Senior Analyst in our Customer Transformation team, you’ll work on real problems that affect how people experience services and products.

Skills & Requirements

Must-have

  • design, analysis and systems thinking
  • human-centred lens
  • problem definition through to implementation
  • visual and analytical work
  • co-create solutions with clients

Nice-to-have

  • belonging and supportive culture
  • world-leading technology and AI
  • flexible working arrangements

Key Requirements

  • 2–4 years’ experience in service design, CX, business analysis, or transformation
  • Relevant qualification in design, psychology, business or a related field
  • Strong problem-solving and communication skills
  • Confidence working with clients
  • Experience translating ambiguity into clear deliverables
  • Ability to manage own work and deliver to expectations

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter