The role supports the sales process by handling all incoming calls and assisting with sales enquiries for guestrooms, groups, and catering
Job Summary
The role supports the sales process by handling all incoming calls and assisting with sales enquiries for guestrooms, groups, and catering.
Candidates must maintain accurate records of group and event bookings within Opera, SFA, or Empower systems while ensuring prompt follow-up on quotations.
The position requires representing the hotel professionally during walk-in site inspections and adhering to strict company standards for grooming and behavior.
Matching Summary
Match Score: 75
The role supports the sales process by handling all incoming calls and assisting with sales enquiries for guestrooms, groups, and catering.
Skills & Requirements
Must-have
Handle incoming calls within 3 rings
Assist with guestroom and group bookings
Follow up on quotations within 24 hours
Maintain database in Opera SFA Empower
Professional phone etiquette and communication
Nice-to-have
Pleasant disposition and personality
Ability to work as a team
Strong interpersonal skills
Effective time management skills
Familiarity with competitor survey processes
Key Requirements
Minimum GCE 'O' level qualification
1-2 years relevant experience in hotel Sales and Marketing