Koordinator M/w/d Für Die Auftragsabwicklung

KONE Bulgaria

Multiple Locations
On-site
Customer satisfaction
Equipment safety and performance
Service contract requirements
KONE Bulgaria is seeking a Coordinator for Order Processing, responsible for customer relationship management, service operations, and people management. The role focuses on ensuring customer satisfaction, equipment safety, and the performance of maintenance technicians while fostering a collaborative and innovative work culture

Job Summary

  • Accountable for customer satisfaction through quality of service and precise communication, equipment safety and performance, and selling service repairs.
  • Responsible for the delivery of service according to service contract requirements, time limits, KONE quality standards, and local regulations, while controlling field operations costs.
  • Accountable for the performance, motivation, and competence development of assigned technicians, including managing their workload and ensuring proper equipment assignment.

Matching Summary

Match Score: 85

KONE Bulgaria is seeking a Coordinator for Order Processing, responsible for customer relationship management, service operations, and people management. The role focuses on ensuring customer satisfaction, equipment safety, and the performance of maintenance technicians while fostering a collaborative and innovative work culture.

Skills & Requirements

Must-have

  • customer satisfaction
  • equipment safety and performance
  • service contract requirements
  • control of field operations costs
  • technician performance management
  • technician motivation and competence

Nice-to-have

  • innovative and collaborative working culture
  • employee engagement
  • sustainability
  • ethical business practices
  • trust and respect

Key Requirements

  • Validates service contract technical terms
  • Supports maintenance of foreign equipment
  • Resolves technician callout assignment conflicts
  • Defines technician capacity needs
  • Manages technician hiring and selection

Work Rights

Not specified

Tailored Resume

Cover Letter