Service Delivery Manager

PCCW-HKT DataCom Services Ltd

Hong Kong, HK
On-site
5+ years it service delivery experience
Deskside device support management
Data centre operator oversight
PCCW-HKT DataCom Services Ltd is seeking a Service Delivery Manager to lead a team responsible for IT support services in Hong Kong. The ideal candidate will have over five years of experience in IT service delivery, strong management skills, and a customer-oriented approach

Job Summary

  • The role involves managing and leading a team of deskside support engineers and data centre operators responsible for IT support services.
  • Candidates must develop and implement service delivery strategies that align with organizational goals while ensuring infrastructure services meet SLAs.
  • Responsibilities include coordinating with other IT departments, overseeing incident management, and maintaining relationships with vendors and service providers.

Matching Summary

Match Score: 85

PCCW-HKT DataCom Services Ltd is seeking a Service Delivery Manager to lead a team responsible for IT support services in Hong Kong. The ideal candidate will have over five years of experience in IT service delivery, strong management skills, and a customer-oriented approach.

Skills & Requirements

Must-have

  • 5+ years IT service delivery experience
  • Deskside device support management
  • Data centre operator oversight
  • SLA compliance and monitoring
  • Incident management coordination

Nice-to-have

  • Strong analytical problem-solving abilities
  • Vendor relationship maintenance skills
  • Proactive process improvement mindset
  • Excellent communication interpersonal skills
  • Adaptable to changing business needs

Key Requirements

  • Bachelor's degree in computer science or IT
  • 5+ years experience in IT service delivery
  • Relevant certifications like ITIL or PMP preferred

Work Rights

Not specified

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