Utility Services Specialist Senior

City of Austin

Austin, Texas, US
Min: $27.77; mid: $33.95; benefits: comprehensive ...
Customer service experience in utility or construction
Texas class c driver license required
Data analysis and database extraction skills
This role serves as a lead within the Distribution Field Services team to coordinate daily fieldwork and meet customer needs

Job Summary

  • This role serves as a lead within the Distribution Field Services team to coordinate daily fieldwork and meet customer needs.
  • The position requires resolving complex meter and customer service issues while ensuring compliance with city policies and regulations.
  • Employees enjoy comprehensive benefits including low-cost medical, dental, vision, paid leave, and a highly competitive retirement plan.

Matching Summary

This role serves as a lead within the Distribution Field Services team to coordinate daily fieldwork and meet customer needs.

Salary

Min: $27.77; Mid: $33.95; Benefits: Comprehensive package including medical, dental, vision, paid leave, and retirement plan

Skills & Requirements

Must-have

  • Customer service experience in utility or construction
  • Texas Class C Driver License required
  • Data analysis and database extraction skills
  • Conflict mediation and negotiation abilities
  • Knowledge of utility billing procedures

Nice-to-have

  • Experience with Oracle Mobile Workforce Management
  • Building permitting system experience
  • Technical leadership and training capabilities
  • Field operation support experience
  • Strong verbal and written communication skills

Key Requirements

  • High school diploma or equivalent
  • Four years of customer service experience in utility/construction
  • Valid Texas Class C Driver License

Work Rights

Not specified

Tailored Resume

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