As a Customer Success Advisor, you will manage approximately 100 SMB accounts in the EMEA region, leveraging AI to enhance customer relationships and drive product adoption
Job Summary
As a Customer Success Advisor, you will manage approximately 100 SMB accounts in the EMEA region, leveraging AI to enhance customer relationships and drive product adoption.
The role offers a fully remote, flexible work environment with competitive pay, a remote work budget, and opportunities for growth and development.
TestGorilla fosters an inclusive and supportive culture, providing caregiver support, unlimited flexible time off, and community engagement through virtual socials and peer groups.
Matching Summary
As a Customer Success Advisor, you will manage approximately 100 SMB accounts in the EMEA region, leveraging AI to enhance customer relationships and drive product adoption.
Salary
Base: €15,780 - €19,600; Bonus/Equity: Share Appreciation Rights (SARs); Benefits: Remote work budget, Learning & Development budget, flexible time off
Skills & Requirements
Must-have
Managing high-volume SMB accounts
Leveraging AI tools for customer insights
Remote-first work environment
Customer onboarding and product adoption
Data-driven customer health monitoring
Strong English communication skills
Nice-to-have
Familiarity with ChurnZero and HubSpot
Experience with renewal negotiations
Consultative customer relationship building
Passion for mission-driven work
Ability to automate workflows
Collaborating across global teams
Key Requirements
Proven track record in account management or customer success
Ability to manage a high-volume book of business independently
Strong written and verbal English communication skills
Tech-savvy with experience using AI technologies
Experience leading discovery calls and handling difficult conversations