Lead the overall customer service strategy across call centre and service centre channels ensuring consistent, high quality customer and intermediary experience
Job Summary
Lead the overall customer service strategy across call centre and service centre channels ensuring consistent, high quality customer and intermediary experience.
Oversee daily operations of call centre and frontline service teams to ensure service levels, turnaround times and productivity targets are met.
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.
Matching Summary
Lead the overall customer service strategy across call centre and service centre channels ensuring consistent, high quality customer and intermediary experience.