The Experience Communications role is responsible for designing and delivering a delightful engagement with customers that enhance the overall experience, build stronger relationships, and drive customer loyalty
Job Summary
The Experience Communications role is responsible for designing and delivering a delightful engagement with customers that enhance the overall experience, build stronger relationships, and drive customer loyalty.
The role will ensure service and relationship-building communications are clear, empathetic, and aligned with CX and Brand principles, while also supporting business growth through nurturing, retention, growth and loyalty initiatives.
This position is accountable for the delivery of the following roles and responsibilities: Customer Experience Design, Customer Communications Strategy, Sales Enablement and Relationship Growth, and Leadership and Performance Impact.
Matching Summary
The Experience Communications role is responsible for designing and delivering a delightful engagement with customers that enhance the overall experience, build stronger relationships, and drive customer loyalty.
Skills & Requirements
Must-have
designing and delivering delightful engagement
customer communications strategy
safeguard brand voice and simple language
manage communications platforms
lead a small team of third-party providers
Nice-to-have
healthier, longer, better lives
purpose-led brand positioning
inspiring meaningful connections
customer-first communications
Key Requirements
Bachelor’s degree in Communications, Marketing, Sales, or related field
7-10 years’ experience in communications, customer experience, or marketing
Proven experience designing and executing customer communication plans
Adept at managing multi-channel communications platforms
Experience managing a small team and collaborating with cross-functional stakeholders