Customer Insights Delivery Principal

Genesys

Unknown, USA
Base: $163,100.00 - $286,900.00; bonus/equity: com...
Fully remote
Voice of customer (voc) practice
Customer, partner, and employee feedback
Research rigor and executive advisory
This leader will own the end-to-end transformation of customer, partner, and employee feedback into actionable insights, strategic recommendations, and differentiated thought leadership

Job Summary

  • This leader will own the end-to-end transformation of customer, partner, and employee feedback into actionable insights, strategic recommendations, and differentiated thought leadership.
  • You will shape how we design research, how we interpret signals, and how we translate insight into strategic direction.
  • Genesys offers great benefits and perks like larger tech companies, employees have the independence to make a larger impact on the company and take ownership of their work.

Matching Summary

This leader will own the end-to-end transformation of customer, partner, and employee feedback into actionable insights, strategic recommendations, and differentiated thought leadership.

Salary

Base: $163,100.00 - $286,900.00; Bonus/Equity: commission or performance-based bonus opportunities; Benefits: Medical, Dental, and Vision Insurance, Telehealth, Flexible work schedules, Development opportunities, Open Time Off, 401(k) matching, Adoption Assistance, Fertility treatments

Skills & Requirements

Must-have

  • Voice of Customer (VoC) practice
  • customer, partner, and employee feedback
  • research rigor and executive advisory
  • synthesize multi-source datasets
  • translate findings into recommendations
  • craft executive-ready narratives

Nice-to-have

  • thrive in ambiguity
  • balance rigor with pragmatism
  • independence with collaboration
  • thought leadership as expertise sharing
  • high emotional intelligence

Key Requirements

  • Bachelor’s degree required; advanced degree preferred
  • 8–10+ years of relevant experience
  • Demonstrated ownership of research strategy
  • Deep experience with VoC/VoE data
  • Ability to convert complex analysis into business-impacting recommendations
  • Experience contributing to thought leadership
  • Strong executive presence and presentation skills

Work Rights

Not specified

Tailored Resume

Cover Letter