Technical Account Manager

Workday

Costa Rica, Costa Rica
**
Customer relations and engagement
Technical acumen and problem-solving
Saas solution implementation and management
** Workday is seeking a Technical Account Manager to provide proactive support for high-engagement customers in Costa Rica. The ideal candidate should possess strong technical and communication skills, experience with complex B2B SaaS solutions, and the ability to manage relationships with large enterprise accounts. **

Job Summary

  • The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
  • The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Account Manager to provide proactive support for high-engagement customers in Costa Rica. The ideal candidate should possess strong technical and communication skills, experience with complex B2B SaaS solutions, and the ability to manage relationships with large enterprise accounts. **

Skills & Requirements

Must-have

  • Customer relations and engagement
  • Technical acumen and problem-solving
  • SaaS solution implementation and management
  • Customer advocacy and internal liaison
  • Proactive issue identification and resolution

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 4+ years experience in product support, customer success, account management or consulting for complex B2B enterprise software
  • 4+ years experience implementing or managing complex SaaS solution
  • BS or MS in a Technical Degree or equivalent technical work experience
  • Experience with Human Resources, Payroll, or Financials business areas

Work Rights

Not specified

Tailored Resume

Cover Letter