Customer Success Manager, Director - Core (sales & Service) Clouds

Salesforce UK

Base: $171,200 - $273,000 annually (varies by loca...
Not specified
7+ years customer success experience
Sales cloud and service cloud expertise
Enterprise-level customer management
Salesforce UK is seeking a Customer Success Manager, Director to lead strategic partnerships with high-impact customers in the sales and service cloud sectors. The ideal candidate will have extensive experience in customer success, demonstrated leadership capabilities, and a strong background in cloud deployments

Job Summary

  • This role serves as a Strategic Value Partner for Salesforce's most complex and high-impact customer accounts, driving holistic success strategies.
  • The position requires orchestrating cross-functional teams to deliver seamless solutions while governing the integration of autonomous AI agents.
  • Salesforce offers comprehensive benefits including time off programs, medical support, paid parental leave, and an employee stock purchasing program.

Matching Summary

Match Score: 85

Salesforce UK is seeking a Customer Success Manager, Director to lead strategic partnerships with high-impact customers in the sales and service cloud sectors. The ideal candidate will have extensive experience in customer success, demonstrated leadership capabilities, and a strong background in cloud deployments.

Salary

Base: $171,200 - $273,000 annually (varies by location); Bonus/Equity: Not specified but eligible; Benefits: Comprehensive package including medical, dental, vision, 401(k), and equity

Skills & Requirements

Must-have

  • 7+ years Customer Success experience
  • Sales Cloud and Service Cloud expertise
  • Enterprise-level customer management
  • Cross-functional team leadership
  • Executive communication skills
  • ROI quantification and business value integration

Nice-to-have

  • Life Sciences or TMT industry background
  • Thought leadership at Dreamforce events
  • Experience with global transformations
  • Participation in beta programs
  • Deep understanding of Agentforce capabilities

Key Requirements

  • 7+ years relevant industry expertise
  • 6+ years Sales Cloud deployment experience
  • 6+ years Service Cloud deployment experience
  • Multiple Salesforce certifications required
  • Experience with enterprise-scale deployments

Work Rights

Not specified

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