Lead technical engineering teams in the design, development, and implementation of AI conversational assistants specialized in voice and text
Job Summary
Lead technical engineering teams in the design, development, and implementation of AI conversational assistants specialized in voice and text.
Define complex architectures, coordinate with strategic stakeholders, and ensure the delivery of innovative, secure, and scalable solutions.
Drive innovation in Contact Center environments, integrating voice assistants with customer service platforms and optimizing the omnichannel experience.
Matching Summary
Lead technical engineering teams in the design, development, and implementation of AI conversational assistants specialized in voice and text.
Skills & Requirements
Must-have
AI conversational assistants
NLP, NLU, and LLMs
Speech-to-Text and Text-to-Speech
Microservices and event-driven architecture
Cloud platforms (AWS, GCP, Azure)
Contact Center transformation
Genesys integration
Nice-to-have
OpenAI models
BBVA Ether / NextGen platform
Agile methodologies
Mobile app development
Key Requirements
10+ years software development experience
4-5 years technical leadership experience
Experience with voice assistants, NLP, NLU, LLMs
Experience with Contact Center projects
Experience with Genesys
Experience with microservices and event-driven architecture
Experience with large-scale cloud projects
Degree in Computer Engineering, Telecommunications, or similar