Fraud & Scams Analyst Opportunities - Sydney

CBA New Digital Businesses Pty

Sydney, Australia
Hybrid
High volume call centre environment experience
Rotating roster availability including nights and weekends
Strong problem-solving and decision-making capability
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities and providing support to victims

Job Summary

  • The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities and providing support to victims.
  • This role involves handling inbound and outbound calls related to potential scam or fraud activity while delivering exceptional service.
  • Successful candidates will work in a high-paced environment requiring emotional resilience when dealing with aggressive or distressed customers.

Matching Summary

The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities and providing support to victims.

Skills & Requirements

Must-have

  • High volume call centre environment experience
  • Rotating roster availability including nights and weekends
  • Strong problem-solving and decision-making capability
  • Emotional resilience for distressed customer interactions
  • Commitment to confidentiality and privacy principles

Nice-to-have

  • Experience in Financial Services Industry
  • Background in Online and Mobile banking roles
  • Ability to resolve basic customer complaints
  • Knowledge of emerging financial crime trends
  • Innovative approach to fraud prevention strategies

Key Requirements

  • 12-month contract basis for non-current employees
  • Willingness to attend office 20% of the time for training and hub days
  • Availability for rotating roster covering 24/7 operations or extended hours

Work Rights

Not specified

Tailored Resume

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