*URGENT!* Customer Care Officer, Live Chat/Whatsapp (Central, Up to 2.9k) #HFT

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Up to 2.9k ph
Not specified
Manage customer enquiries from digital platforms
Handle multiple live chats simultaneously
Resolve billing and account complaints
This job posting seeks a Customer Care Officer to manage customer inquiries via digital platforms, particularly through live chat and WhatsApp. The ideal candidate should have at least one year of relevant experience in customer service and possess a diploma in any discipline

Job Summary

  • The role involves managing customer enquiries from digital platforms like webforms and chats to ensure high satisfaction.
  • Candidates must be able to handle multiple live chats simultaneously while providing timely solutions to meet KPIs.
  • Responsibilities include handling complex enquiries regarding bills, account termination, and arranging payment plans.

Matching Summary

Match Score: 75

This job posting seeks a Customer Care Officer to manage customer inquiries via digital platforms, particularly through live chat and WhatsApp. The ideal candidate should have at least one year of relevant experience in customer service and possess a diploma in any discipline.

Salary

Up to 2.9k

Skills & Requirements

Must-have

  • Manage customer enquiries from digital platforms
  • Handle multiple live chats simultaneously
  • Resolve billing and account complaints
  • Arrange payment plans and deferments

Nice-to-have

  • Strong problem-solving skills
  • Ability to meet KPIs under pressure
  • Experience with webforms and chat tools

Key Requirements

  • Diploma in any discipline
  • At least 1 year of relevant work experience
  • Experience in handling chat enquiries

Work Rights

Not specified

Tailored Resume

Cover Letter