This role serves as the primary point of contact for managing feedback, service requests, and incident reports related to building operations
Job Summary
This role serves as the primary point of contact for managing feedback, service requests, and incident reports related to building operations.
The coordinator is responsible for operating the helpdesk to log, track, and resolve issues via multiple platforms including phone, email, and chatbots.
Candidates must be able to work an 8-hour rotating shift schedule while maintaining accurate records in a Computerised Maintenance Management System.
Matching Summary
This role serves as the primary point of contact for managing feedback, service requests, and incident reports related to building operations.
Skills & Requirements
Must-have
8 hours rotating shift availability
Helpdesk operations and ticket logging
CMMS or ticketing system usage
Urgent issue routing to maintenance staff
Clear communication with users and teams
Nice-to-have
Prior facilities coordination experience
Basic knowledge of building services
Multitasking and organizational skills
Professional inquiry handling abilities
Key Requirements
Prior experience in helpdesk or customer service roles preferred
Familiarity with CMMS or ticketing systems advantageous
Strong communication and interpersonal skills required