Customer Service Coordinator (inbound) #4535

GRAIL

Menlo Park, CA, United States
**
Inbound communication handling
Virtual contact center experience
Exceptional service in healthcare
** GRAIL is seeking a Customer Service Coordinator to serve as the primary point of contact for customer interactions, focusing on exceptional service in the cancer care sector. This role is based in Menlo Park, California, with a flexible work arrangement that requires a minimum of 40% on-site presence. **

Job Summary

  • The Customer Service Coordinator serves as the primary point of contact for customers interacting with GRAIL via phone, email, and chat.
  • This role is based in Menlo Park, California, with a future move to Sunnyvale in Fall 2026, offering a flexible work arrangement requiring a minimum of 40% on-site presence.
  • GRAIL is a healthcare company pioneering new technologies to advance early cancer detection using next-generation sequencing and data science.

Matching Summary

Match Score: 75

** GRAIL is seeking a Customer Service Coordinator to serve as the primary point of contact for customer interactions, focusing on exceptional service in the cancer care sector. This role is based in Menlo Park, California, with a flexible work arrangement that requires a minimum of 40% on-site presence. **

Skills & Requirements

Must-have

  • Inbound communication handling
  • Virtual contact center experience
  • Exceptional service in healthcare

Nice-to-have

  • Commitment to personal growth
  • Understanding of cancer care mission
  • Flexible work arrangement adaptability

Work Rights

Not specified

Tailored Resume

Cover Letter