QBE North America is seeking a Customer Support Officer to provide customer service via phone and manage inquiries related to products, policies, and billing. The ideal candidate should have a bachelor's degree or equivalent experience, possess strong problem-solving skills, and demonstrate a commitment to regulatory compliance
Job Summary
The role requires ensuring 100% regulatory compliance with state laws such as SIRA and RMS while managing customer interactions.
Employees must effectively manage premium objections during policy renewals without negatively impacting the QBE brand reputation.
The position demands a professional demeanor and the ability to cooperate with various functions to answer complex product and process questions.
Matching Summary
Match Score: 75
QBE North America is seeking a Customer Support Officer to provide customer service via phone and manage inquiries related to products, policies, and billing. The ideal candidate should have a bachelor's degree or equivalent experience, possess strong problem-solving skills, and demonstrate a commitment to regulatory compliance.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Full-time employee status required
100% regulatory compliance adherence
Secure credit card handling procedures
Clear spoken and written English skills
Policy administration and routing calls
Nice-to-have
Call center experience in insurance or banking
Billing inquiry resolution experience
Adaptable to fast-paced environment
Strong problem-solving and analytical skills
Proficiency in MS tools and software
Key Requirements
Bachelor's Degree or equivalent combination of education and work experience
0-1 year relevant experience required
US citizenship or work authorization required (US Only)