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Dialpad is seeking a Manager for its Technical Accounts team in Kitchener, Canada. The role involves leading a team of Technical Account Managers, focusing on performance, operational excellence, and driving customer satisfaction through proactive engagement and technical guidance.
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Job Summary
Lead, coach, and develop a team of TAMs supporting Dialpad’s largest and most complex users, with a focus on consistent, high-quality execution and career development.
Own the TAM OKRs and operating rhythm, ensuring the team meets or exceeds targets for proactive customer touchpoints, Mean Time to Resolve (MTTR), and Customer Satisfaction (CSAT).
Drive alignment and collaboration between TAMs and key internal stakeholders (Support, CX leadership, Sales, Professional Services) to ensure we present a unified, predictable model of how Dialpad supports strategic customers.
Matching Summary
Match Score: 75
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Dialpad is seeking a Manager for its Technical Accounts team in Kitchener, Canada. The role involves leading a team of Technical Account Managers, focusing on performance, operational excellence, and driving customer satisfaction through proactive engagement and technical guidance.
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