Customer Service Representative

Finwizard

Basingstoke, United Kingdom
Relevant financial services experience
Call handling role experience
Proficient in telephony and computer systems
The role involves serving as the key point of contact for customers via phone and live web chat to help them understand financial products

Job Summary

  • The role involves serving as the key point of contact for customers via phone and live web chat to help them understand financial products.
  • FNZ offers a flexible working environment with both full and part-time roles available to suit individual needs.
  • Team members receive ongoing training, support, and induction to progress within the team and wider business.

Matching Summary

The role involves serving as the key point of contact for customers via phone and live web chat to help them understand financial products.

Skills & Requirements

Must-have

  • Relevant Financial Services experience
  • Call handling role experience
  • Proficient in telephony and computer systems
  • Ability to multi task effectively
  • Strong attention to detail

Nice-to-have

  • Passionate about customer service
  • Ability to suggest improvements
  • Supportive and collaborative team player
  • Genuine conversational skills
  • Commitment to continuous learning

Key Requirements

  • Relevant Financial Services experience or call handling role
  • Completion of mandatory training by required date

Work Rights

Not specified

Tailored Resume

Cover Letter