It End User Support Specialist

Indclutch

San Jose, California, United States
$95.9k - $131.9k usd ph
On-site
Tier 2/3 hardware, software, network support
Active directory, office 365, vpn support
Troubleshoot login and wi-fi issues
Provide advanced technical support and leadership within the IT operations team, resolving complex technical issues and mentoring junior staff

Job Summary

  • Provide advanced technical support and leadership within the IT operations team, resolving complex technical issues and mentoring junior staff.
  • Responsible for the stability, security, and performance of end-user systems and infrastructure, including hardware, software, and network support.
  • Engage in IT projects such as upgrades, migrations, and deployments, while documenting solutions for the knowledge base.

Matching Summary

Provide advanced technical support and leadership within the IT operations team, resolving complex technical issues and mentoring junior staff.

Salary

$95.9K - $131.9K USD

Skills & Requirements

Must-have

  • Tier 2/3 hardware, software, network support
  • Active Directory, Office 365, VPN support
  • Troubleshoot login and Wi-Fi issues
  • Conference room AV setup support
  • IT project participation

Nice-to-have

  • Mentoring junior staff
  • Improving IT support processes
  • Supporting remote work environments

Key Requirements

  • 3+ years of experience in IT support
  • Bachelor's Degree or equivalent experience
  • Strong knowledge of Windows/macOS
  • Experience with endpoint management tools
  • Understanding of networking fundamentals
  • Eligible for U.S. export authorizations

Work Rights

Not specified

Tailored Resume

Cover Letter