Southern Water Customer Service Advisor

Capita

Rotherham, United Kingdom
Base: £24,043.50 py; bonus/equity: not specified; ...
2d onsite
Excellent interpersonal skills
Highly effective verbal communication
Highly effective written communication
Ensures that customer issues and concerns are answered efficiently and effectively, managing any customer complaints to a satisfactory conclusion

Job Summary

  • Ensures that customer issues and concerns are answered efficiently and effectively, managing any customer complaints to a satisfactory conclusion.
  • Achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation.
  • More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area.

Matching Summary

Ensures that customer issues and concerns are answered efficiently and effectively, managing any customer complaints to a satisfactory conclusion.

Salary

Base: £24,043.50 per annum; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Excellent interpersonal skills
  • Highly effective verbal communication
  • Highly effective written communication
  • Data protection legislation compliance
  • Customer-focused service delivery
  • Accurate data capture

Nice-to-have

  • Inspiring customer confidence
  • Self-motivated
  • Ability to demonstrate empathy
  • Ownership of customer problems
  • Mentoring and supporting team members

Key Requirements

  • Telephone and computer literate
  • High standard of vocabulary & grammar

Work Rights

Not specified

Tailored Resume

Cover Letter