Customer Care Manager– Allflex (hybrid)

539

Base: $87,300.00 - $137,400.00; bonus/equity: annu...
Hybrid
Allflex tag customer care
Eshop order issues
Product configuration errors
The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers

Job Summary

  • The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers.
  • This role serves as the primary escalation point for Allflex tag ordering, product configuration, returns, and troubleshooting, providing leadership, coaching, training, and performance oversight.
  • The successful candidate will be eligible for annual bonus and long-term incentive, if applicable, and offered a comprehensive package of benefits including medical, dental, vision, retirement, paid holidays, vacation, and sick days.

Matching Summary

The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers.

Salary

Base: $87,300.00 - $137,400.00; Bonus/Equity: Annual bonus and long-term incentive, if applicable; Benefits: Comprehensive package including medical, dental, vision, retirement, paid holidays, vacation, and sick days

Skills & Requirements

Must-have

  • Allflex Tag Customer Care
  • eShop order issues
  • product configuration errors
  • troubleshooting
  • SAP proficiency
  • customer support experience

Nice-to-have

  • leadership coaching and training
  • driving continuous improvement
  • high-quality engaging work environment
  • high integrity and forward-thinking mindset
  • adapt quickly in dynamic environments

Key Requirements

  • 5 years of customer support experience
  • 2 years of SAP experience
  • Demonstrated leadership experience
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter