Service Operations Excellence Specialist, Sea

KONE Macedonia

Macedonia
Kpi analysis for daily operations
Improvement action identification
Route optimization
Service Operations Excellence Specialist supports Service Operations Excellence Manager and Service operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business processes and the supporting systems

Job Summary

  • Service Operations Excellence Specialist supports Service Operations Excellence Manager and Service operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business processes and the supporting systems.
  • Responsible for using and analyzing KPIs to improve daily operations according to agreed focus areas, identifying and proposing concrete improvement actions based on analysis.
  • KONE moves two billion people every day and offers career progression in opportunities within a global organization with comprehensive learning and development programs.

Matching Summary

Service Operations Excellence Specialist supports Service Operations Excellence Manager and Service operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business processes and the supporting systems.

Skills & Requirements

Must-have

  • KPI analysis for daily operations
  • Improvement action identification
  • Route optimization
  • Capacity planning
  • Maintenance profile optimization
  • KONE Way business processes and tools

Nice-to-have

  • Teamwork and collaborative culture
  • Open-minded leadership
  • Innovative and collaborative working culture
  • Sustainability focus

Key Requirements

  • University degree (B.Sc.) in Business, Engineering or equivalent
  • Project Management experience
  • Business Performance Management experience
  • Change Management skills and experience
  • Knowledge of Service operations tools and processes
  • ERP or other reporting solutions experience

Work Rights

Not specified

Tailored Resume

Cover Letter