In the role of Client Success Manager, you will be at the front line, delivering best-in-class account management to ensure our clients achieve their goals
Job Summary
In the role of Client Success Manager, you will be at the front line, delivering best-in-class account management to ensure our clients achieve their goals.
Your mission is to retain and grow their business by identifying and implementing the ICUC products and services that will help them recognize value and meet their goals.
You will work across a diverse set of accounts including full-scale, long-term projects for global brands, responding creatively to client briefs and ensuring ICUC is their go-to expert.
Matching Summary
In the role of Client Success Manager, you will be at the front line, delivering best-in-class account management to ensure our clients achieve their goals.
Salary
$70K-$80K
Skills & Requirements
Must-have
Client account management
Social media strategy
Project management
Budgeting skills
Salesforce Opps and Projects
English fluency
Nice-to-have
Entrepreneurial thinking
Service-oriented ethos
Team player
Strategic thinker
Knowledge of digital technology trends
Additional languages
Key Requirements
3+ years of experience in social media management
Agency setting experience
Enterprise client experience
Organic social media management
Experience with Sprinklr, Khoros, or Sprout
Proficiency in Microsoft PowerPoint and Microsoft Teams
Background in Social, Marketing, PR, Communications, or Public Affairs