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Amex GBT is seeking a Business Systems Analyst in Gurgaon, India, focused on providing Level 2 technical support for travel technology applications. The ideal candidate should possess strong experience in technical application support within the travel industry, particularly with GDS systems.
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Job Summary
Provide Level 2 technical support for Amex GBT Travel Counselor booking applications, Travel PNR quality control and auto ticketing processing applications, Travel Counselor Servicing and Corporate applications.
Maintain timely communication cadence with key stakeholders on issue status and resolution timelines and report production impacts to leadership.
Work and life: Find your happy medium at Amex GBT, with flexible benefits, travel perks, and development opportunities.
Matching Summary
Match Score: 75
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Amex GBT is seeking a Business Systems Analyst in Gurgaon, India, focused on providing Level 2 technical support for travel technology applications. The ideal candidate should possess strong experience in technical application support within the travel industry, particularly with GDS systems.
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Skills & Requirements
Must-have
Level 2 technical support
GDS systems (Sabre, Amadeus, Travelport)
PNR creation and data
Troubleshoot multi-tiered web-based architectures
XML, APIs, Web services, .NET Framework, SQL queries
Nice-to-have
Travel Counselor booking applications
Travel PNR quality control
Auto ticketing processing applications
Amex GBT applications and processes
ITIL, AWS, Nexthink certification
Key Requirements
5+ years of technical application support experience
Bachelor’s degree in computer science, IT, or Engineering