Service Design Manager

CBA New Digital Businesses Pty

Sydney, Australia
Hybrid
End-to-end service design process
Define target-state journeys
Service blueprints
You will join Customer Channels and Data within Business Bank, working in the Customer Relationship Management Crew, spearheading the development of an AI-powered platform designed to transform customer relationship management

Job Summary

  • You will join Customer Channels and Data within Business Bank, working in the Customer Relationship Management Crew, spearheading the development of an AI-powered platform designed to transform customer relationship management.
  • As a Service Design Manager, you will help shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation.
  • This is an opportunity to influence not just individual experiences, but the broader model for how customer relationship management is delivered in the future.

Matching Summary

You will join Customer Channels and Data within Business Bank, working in the Customer Relationship Management Crew, spearheading the development of an AI-powered platform designed to transform customer relationship management.

Skills & Requirements

Must-have

  • end-to-end service design process
  • define target-state journeys
  • service blueprints
  • cross-functional collaboration
  • customer and colleague experience

Nice-to-have

  • naturally curious
  • thrive in ambiguity
  • customer-centric culture
  • agile mindset
  • emerging technologies

Key Requirements

  • strong experience in service design
  • strong design toolkit
  • worked in large, complex organisations
  • experience shaping solutions across CRM platforms
  • experience in financial services

Work Rights

Not specified

Tailored Resume

Cover Letter