The Collections Lead oversees and coordinates the daily operations of the collections team to ensure the timely and accurate collection of outstanding accounts
Job Summary
The Collections Lead oversees and coordinates the daily operations of the collections team to ensure the timely and accurate collection of outstanding accounts.
This role provides guidance and support to collections staff, monitors performance metrics, and handles complex or escalated collection cases.
The Collections Lead plays a critical role in achieving department goals and ensuring compliance with company policies and relevant regulations.
Matching Summary
The Collections Lead oversees and coordinates the daily operations of the collections team to ensure the timely and accurate collection of outstanding accounts.
Skills & Requirements
Must-have
Collections team leadership
Performance metrics monitoring
Complex case resolution
Collection software proficiency
Knowledge of debt collection laws
Nice-to-have
Training and coaching skills
Cross-functional collaboration
Process improvement strategies
Analytical and problem-solving skills
Excellent communication and negotiation
Key Requirements
H.S. Diploma or GED required
Associate Degree or higher preferred
5-7 years collections experience in medical facility
Knowledge of CPT, HCPCS, ICD-9
Experience in ambulatory surgery or acute-care hospital