This area is responsible for performing and controlling all administrative tasks necessary at the Public Cloud Operation level to adapt them to the Group's IT processes
Job Summary
This area is responsible for performing and controlling all administrative tasks necessary at the Public Cloud Operation level to adapt them to the Group's IT processes.
We are shaping our way of working through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas.
You will be responsible for monitoring and taking actions to ensure that SLAs and service indicators are committed to the client.
Matching Summary
This area is responsible for performing and controlling all administrative tasks necessary at the Public Cloud Operation level to adapt them to the Group's IT processes.
Skills & Requirements
Must-have
ITIL practices
ServiceNow familiarity
AWS cloud environments
Service level agreements (SLAs)
Incident management
Change management
Nice-to-have
Proactive attitude
Collaborative approach
International environments
Key Requirements
University degree (mandatory)
Postgraduate degree (preferred)
Written and spoken Spanish in technical environments (mandatory)
Written and spoken English in technical environments (mandatory)
Experience in service management and delivery
Experience in detecting deviations in service delivery