Customer Support Analyst - ATM Services

Citigroup

Chennai, Tamil Nadu, India
Not specified; not specified; not specified
On-site
Strong verbal and written english communication
Prior call center and customer service experience
Ability to work 24x7 shifts including weekends
Citi is seeking a Customer Support Analyst for its ATM Services team in Chennai, Tamil Nadu, India. This on-site role involves monitoring ATMs, managing ticketing systems, and providing exceptional customer service through various communication channels

Job Summary

  • This role is responsible for ATM monitoring and comprehensive ticket management of Citibank's ATMs.
  • The position requires close collaboration with technology teams and external vendors globally to drive issues to final resolution.
  • Candidates must be available to work various shifts including 2nd and 3rd shifts and up to one weekend day to support 24x7 operations.

Matching Summary

Match Score: 85

Citi is seeking a Customer Support Analyst for its ATM Services team in Chennai, Tamil Nadu, India. This on-site role involves monitoring ATMs, managing ticketing systems, and providing exceptional customer service through various communication channels.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Strong verbal and written English communication
  • Prior call center and customer service experience
  • Ability to work 24x7 shifts including weekends
  • Experience with ATM monitoring applications
  • Ticket management and SLA adherence

Nice-to-have

  • Proactive team player committed to excellence
  • Analytical thought processes for complex issues
  • Subject Matter Expertise for training new members
  • Willingness to optimize workflow processes
  • Global vendor collaboration experience

Key Requirements

  • Prior experience in a call center environment required
  • Customer service environment experience required
  • English language proficiency required

Work Rights

Not specified

Tailored Resume

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