Service Excellence Manager

Johnson & Johnson UK

Shanghai, China
Field service engineering supply chain initiatives
Operational results maximization
Performance management
Manages a team of individual contributors and/or Supervisors, and is accountable for conducting effective performance management

Job Summary

  • Manages a team of individual contributors and/or Supervisors, and is accountable for conducting effective performance management.
  • Executes operational plans and timelines, including key performance measures, targets, and objectives to produce leading-edge Field Service Engineering solutions that enhance the organization’s competitive advantage and brand recognition.
  • Integrates Johnson & Johnson’s Credo and Leadership Imperatives into team goals and decision making.

Matching Summary

Manages a team of individual contributors and/or Supervisors, and is accountable for conducting effective performance management.

Skills & Requirements

Must-have

  • Field Service Engineering supply chain initiatives
  • operational results maximization
  • performance management
  • project management adherence
  • process efficiency optimization
  • supply chain processes

Nice-to-have

  • Inclusive Leadership
  • Lean Supply Chain Management
  • Technologically Savvy
  • Developing Others
  • Strategic Thinking

Key Requirements

  • STEM Application
  • Equipment Maintenance
  • Field Service Contract Management
  • Field Service Dispatch Management
  • Service Request Management
  • Technical Troubleshooting

Work Rights

Not specified

Tailored Resume

Cover Letter