Patient Representative - Nights

Carilion Services Inc

Roanoke, VA, United States
Not specified; not specified; comprehensive medica...
Onsite
Effective communication with patients and families
Problem solving in high-stress emergency situations
Knowledge of hipaa guidelines and patient rights
Carilion Services Inc is seeking a Patient Representative for the night shift at their Roanoke, VA location. The role focuses on providing excellent customer service, communication, and problem-solving within the Emergency Department to enhance patient and family experiences

Job Summary

  • The Patient Representative serves as a vital resource for patients and families by utilizing effective communication and professionalism to resolve issues within the Emergency Department.
  • This role requires identifying and responding to patient concerns while facilitating the resolution of problematic situations among patients, families, and hospital personnel.
  • Carilion Clinic offers a comprehensive benefits package including medical, dental, vision, an employer-funded pension plan, and paid time off accrued from day one.

Matching Summary

Match Score: 85

Carilion Services Inc is seeking a Patient Representative for the night shift at their Roanoke, VA location. The role focuses on providing excellent customer service, communication, and problem-solving within the Emergency Department to enhance patient and family experiences.

Salary

Not specified; Not specified; Comprehensive Medical, Dental, & Vision Benefits; Employer Funded Pension Plan; Paid Time Off

Skills & Requirements

Must-have

  • Effective communication with patients and families
  • Problem solving in high-stress emergency situations
  • Knowledge of HIPAA guidelines and patient rights
  • Ability to handle combative or hostile individuals
  • Collaboration with medical personnel for care plans

Nice-to-have

  • Experience in emotional support and crisis linkage
  • Fostering positive patient experience culture
  • Guidance skills for volunteers and students
  • Initiative in implementing service improvement programs

Key Requirements

  • Bachelor's degree required or 4 years relevant experience
  • BLS Certification required
  • Excellent interpersonal and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter