Head Of Loyalty & Crm

BP Retail UK

Not specified; not specified; comprehensive medica...
Hybrid
10-15 years loyalty marketing experience
Crm program development and implementation
Stakeholder management across matrix organizations
This role is responsible for driving measurable business impact by shaping and delivering high-performing loyalty and CRM programs across the market

Job Summary

  • This role is responsible for driving measurable business impact by shaping and delivering high-performing loyalty and CRM programs across the market.
  • The successful candidate will lead a team to design comprehensive loyalty initiatives that significantly enhance customer retention and lifetime value.
  • BP offers flexible working options, comprehensive life and health insurance, and extensive learning opportunities to support career growth.

Matching Summary

This role is responsible for driving measurable business impact by shaping and delivering high-performing loyalty and CRM programs across the market.

Salary

Not specified; Not specified; Comprehensive medical and insurance benefits included

Skills & Requirements

Must-have

  • 10-15 years loyalty marketing experience
  • CRM program development and implementation
  • Stakeholder management across matrix organizations
  • Budget management and P&L accountability
  • Partner negotiation and contract management

Nice-to-have

  • Experience in multinational matrix environments
  • Digital fluency and technology innovation
  • Inclusive culture and high-performance leadership
  • Customer journey mapping expertise
  • Analytical mindset for data-driven optimization

Key Requirements

  • 10-15+ years of experience in loyalty or CRM roles
  • Proven record of driving customer retention and value
  • Strong leadership skills managing diverse teams
  • Expertise in adapting global strategies for local execution

Work Rights

Not specified

Tailored Resume

Cover Letter