Supervise employees and ensure quality customer service
Monitor e-messaging on securus
Maintain aca files
The Oklahoma State Government is seeking a Customer Service Representative III for the Dick Conner Correctional Center in Osage County. This full-time position involves providing assistance and information to internal and external customers, supervising staff, and managing various clerical tasks
Job Summary
This leadership-level position involves performing duties at all levels of complexity and serving as a first-level supervisor responsible for planning day-to-day operations.
Responsibilities include establishing contact with customers, providing information and assistance, operating communication equipment, processing applications, and potentially serving as a cashier.
The role requires knowledge of public contact methods, telephone procedures, grammar, arithmetic, agency programs, and supervisory principles, along with the ability to work with customers and communicate effectively.
Matching Summary
Match Score: 75
The Oklahoma State Government is seeking a Customer Service Representative III for the Dick Conner Correctional Center in Osage County. This full-time position involves providing assistance and information to internal and external customers, supervising staff, and managing various clerical tasks.
Salary
$34,844.16
Skills & Requirements
Must-have
Supervise employees and ensure quality customer service
Monitor e-messaging on Securus
Maintain ACA files
Operate various communication equipment
Respond to requests for informational materials
Process applications and serve as cashier
Driver's license required
Nice-to-have
Develop policies and procedures
Provide leadership on assigned projects
Assist with Warehouse, Canteen, Mailroom, Laundry, and Property
Key Requirements
One year of experience in sales, public contact, mail handling, or general office clerical work plus four additional years of experience in customer service, mail room operations, or technical clerical work, or an equivalent combination of education and experience.
Ability to touch type may be required for some positions.
Willingness and ability to fulfill all job-related travel may be required.
Ability to perform moderately heavy lifting may be required.