Canopyworks is seeking a Customer Success Manager to support healthcare clients by driving adoption, retention, and growth of their Connected Safety Platform. This remote position, primarily serving the Northeast US, requires strong relationship-building skills and experience in customer success or account management within a healthcare technology context
Job Summary
Canopy is a Connected Safety Platform dedicated to keeping medical personnel safe while at work through innovative technology.
The Customer Success Manager will own a portfolio of healthcare customers ensuring success from onboarding through renewal readiness.
This role requires close partnership with Professional Services, Sales, and Product Operations to drive adoption and identify expansion opportunities.
Matching Summary
Match Score: 85
Canopyworks is seeking a Customer Success Manager to support healthcare clients by driving adoption, retention, and growth of their Connected Safety Platform. This remote position, primarily serving the Northeast US, requires strong relationship-building skills and experience in customer success or account management within a healthcare technology context.
Skills & Requirements
Must-have
4-6+ years Customer Success experience
Manage multiple healthcare stakeholders
CRM tools proficiency Salesforce HubSpot
Drive customer adoption and retention
Cross-functional collaboration in startup
Nice-to-have
Healthcare technology or safety domain knowledge
Change management best practices familiarity
Expansion identification and growth partnerships
Trusted partner relationship building
Proactive risk coordination skills
Key Requirements
4-6+ years in Customer Success or Account Management
Experience using CRM tools like Salesforce or HubSpot
Comfortable working in a fast-moving growth startup environment