Collections Associate

HSBC BANK (SINGAPORE) LIMITED

Singapore, Singapore
Not specified (assumed office-based due to the nature of the role)
Manage delinquent secured and unsecured accounts
Assess customer financial difficulty cases
Adhere to mas regulatory requirements
HSBC Bank Singapore is seeking a Collections Associate to support customers facing financial difficulties, ensuring they receive tailored solutions while adhering to regulatory requirements. The ideal candidate will have collections experience, but fresh graduates are also encouraged to apply

Job Summary

  • The role involves critically assessing cases where retail customers face difficulty meeting financial obligations to the bank.
  • Candidates will be responsible for determining appropriate solutions based on individual affordability while adhering to regulatory requirements.
  • HSBC offers a supportive environment fostering continuous professional development, flexible working, and opportunities for growth within an inclusive culture.

Matching Summary

Match Score: 75

HSBC Bank Singapore is seeking a Collections Associate to support customers facing financial difficulties, ensuring they receive tailored solutions while adhering to regulatory requirements. The ideal candidate will have collections experience, but fresh graduates are also encouraged to apply.

Skills & Requirements

Must-have

  • Manage delinquent secured and unsecured accounts
  • Assess customer financial difficulty cases
  • Adhere to MAS regulatory requirements
  • Monitor external debt collection agencies
  • Identify customer vulnerability issues

Nice-to-have

  • Experience with non-English speaking calls
  • Ability to liaise with legal firms and lawyers
  • Participation in UAT and ad-hoc projects
  • Fresh graduates welcome to apply
  • Knowledge of debt restructuring requests

Key Requirements

  • Related collections experience required
  • Fresh graduates are welcome to apply
  • Knowledge of RBWM Secured and Unsecured accounts
  • Understanding of MAS Regulatory Change

Work Rights

Not specified

Tailored Resume

Cover Letter