As the Customer Banking Specialist in our Runaway Bay Branch, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist in our Runaway Bay Branch, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
You will support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks, and educate customers on in-branch technology and digital banking options.
We are interested in hearing from people who have experience in delivering exceptional customer service ideally in financial services, retail or hospitality and excellent communication skills.
Matching Summary
As the Customer Banking Specialist in our Runaway Bay Branch, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
Demonstrate in-branch technology
Problem-solving and effective solutions
Nice-to-have
Positive impact on customers' lives
Championing risk-adverse culture
Genuine interest in career growth
Key Requirements
Experience in financial services, retail or hospitality