Base: $27.31ph; bonus/equity: not specified; benef...
Warm and professional phone polish
Assist with room reservations
Manage all incoming calls
Assist with room reservations, In Room Dining Order taking, and manage all incoming calls to the Hotel according to Four Seasons Standards
Job Summary
Assist with room reservations, In Room Dining Order taking, and manage all incoming calls to the Hotel according to Four Seasons Standards.
Review all guest reservations and profiles daily to prepare for arrivals, using the pre-arrival screen in Opera and Golden.
Competitive Wage Wage - $27.31/hour, Medical, dental, and vision insurance, Holiday, vacation, and sick pay, 401k participation with a company matching program.
Matching Summary
Assist with room reservations, In Room Dining Order taking, and manage all incoming calls to the Hotel according to Four Seasons Standards.
Salary
Base: $27.31/hour; Bonus/Equity: Not specified; Benefits: Medical, dental, and vision insurance, Holiday, vacation, and sick pay, 401k participation with a company matching program, Complimentary stays, Free employee meals, Complimentary dry cleaning, Free employee parking
Skills & Requirements
Must-have
warm and professional phone polish
assist with room reservations
manage all incoming calls
capture sales from incoming calls
utilize sales toolbox
review guest reservations and profiles daily
monitor incoming chat messages
Nice-to-have
passion for service and hospitality
anticipate guest needs
respond urgently to guest concerns
Key Requirements
experienced customer service professional
excellent phone skills
ability to multitask
basic computer system skills
reading, writing and oral proficiency in English
flexible schedule to include weekends, holidays and nights