Executive, Customer Service

FWD

Kuala Lumpur, Malaysia
Customer service experience
Knowledge in life & general insurance
Ability to manage complaints
FWD Group aims to change the way people feel about insurance through innovative propositions

Job Summary

  • FWD Group aims to change the way people feel about insurance through innovative propositions.
  • The role involves providing customer service across various communication channels to meet service level agreements.
  • FWD TIM is dedicated to operational excellence and fostering innovation in customer service.

Matching Summary

FWD Group aims to change the way people feel about insurance through innovative propositions.

Skills & Requirements

Must-have

  • Customer service experience
  • Knowledge in life & general insurance
  • Ability to manage complaints

Nice-to-have

  • Good interpersonal skills
  • Flexibility to handle inquiries
  • Proactive approach to improvement

Key Requirements

  • Minimum SPM / Diploma holder
  • At least 2 years of customer service experience
  • Relevant qualifications/certificates preferred

Work Rights

Not specified

Tailored Resume

Cover Letter