Assistant Manager, Contact Centre (cantonese Speaking)
AIA
Not specified
Cantonese speaking
Quality monitoring and evaluation
Compliance assurance
AIA is seeking an Assistant Manager for their Contact Centre, who will primarily handle quality assurance, compliance, and coaching while overseeing team performance in Cantonese. The role emphasizes customer experience improvement and collaboration with various departments to ensure high service standards
Job Summary
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
To plan, direct and manage the Corporate Solution of all Channel includes Chat/Hotline and Email of team performance.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
Matching Summary
Match Score: 85
AIA is seeking an Assistant Manager for their Contact Centre, who will primarily handle quality assurance, compliance, and coaching while overseeing team performance in Cantonese. The role emphasizes customer experience improvement and collaboration with various departments to ensure high service standards.