Director, Service Delivery & Ai Enablement - Computing Services - Computing Services
Carnegie Mellon University
Pittsburgh, PA, US
Not specified; not specified; comprehensive benefi...
Service lifecycle governance experience
Ai-enabled service initiatives leadership
Establishing service performance metrics
The Director provides strategic leadership for the design, governance, and continuous improvement of Client Services across Carnegie Mellon University
Job Summary
The Director provides strategic leadership for the design, governance, and continuous improvement of Client Services across Carnegie Mellon University.
This role is responsible for integrating AI-enabled tools and automation into service delivery workflows to increase efficiency and scalability.
Benefits include comprehensive medical, dental, and vision insurance, a generous retirement savings program, and tuition benefits.
Matching Summary
The Director provides strategic leadership for the design, governance, and continuous improvement of Client Services across Carnegie Mellon University.
Salary
Not specified; Not specified; Comprehensive benefits including medical, dental, vision, retirement, and tuition
Skills & Requirements
Must-have
Service lifecycle governance experience
AI-enabled service initiatives leadership
Establishing service performance metrics
Cross-campus collaboration skills
Staff management and supervision
Nice-to-have
Experience in higher education IT environments
Leading service transformation initiatives
Strong communication and leadership skills
Knowledge of emerging technologies
External organization engagement experience
Key Requirements
Bachelor's degree in IT or Business Administration (Master's preferred)
Significant leadership experience in IT service management
Demonstrated experience establishing service performance metrics
Experience implementing service improvements through automation
ITIL certification or equivalent service management training (Preferred)