Service Asset & Configuration Analyst

Kyndryl

Hybrid
1+ years it operations experience
Review incidents changes problems records
Update cmdb assets and cis
Kyndryl is seeking a Service Asset & Configuration Analyst to support ITSM operations by maintaining and updating service-related assets and configuration items. The role requires attention to detail and a basic understanding of ITIL 4 concepts, with a strong emphasis on data quality and operational procedures

Job Summary

  • The role focuses on maintaining and updating service-related assets and configuration items to support accurate service visibility and operational consistency.
  • Employees will work closely with ITSM operational processes to perform hands-on updates, validations, and follow-ups in accordance with established standards.
  • Kyndryl offers a flexible, supportive environment where well-being is prioritized and employees have access to cutting-edge learning opportunities.

Matching Summary

Match Score: 85

Kyndryl is seeking a Service Asset & Configuration Analyst to support ITSM operations by maintaining and updating service-related assets and configuration items. The role requires attention to detail and a basic understanding of ITIL 4 concepts, with a strong emphasis on data quality and operational procedures.

Skills & Requirements

Must-have

  • 1+ years IT operations experience
  • Review Incidents Changes Problems records
  • Update CMDB assets and CIs
  • Validate CI attributes completeness accuracy
  • Intermediate advanced English proficiency

Nice-to-have

  • Strong attention to detail focus
  • Willingness to learn ITSM tools
  • Support data quality reconciliation activities
  • Experience with CI relationship visualizations

Key Requirements

  • 1+ years IT operations or service support experience
  • Basic to intermediate ITIL 4 concepts understanding
  • Experience using ServiceNow as operational user
  • Bachelor's degree in IT or related field preferred
  • ITIL 4 Foundation certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter