客户服务专员 (client Services Representative)

Interactive Brokers Group, Inc.

Shanghai, China
On-site
Responding to inquiries
Handling client concerns
Managing client complaints
As a liaison to Interactive Brokers' retail and professional clients, the IBKR Client Service Representative is accountable for providing client service to IBKR's clients

Job Summary

  • As a liaison to Interactive Brokers' retail and professional clients, the IBKR Client Service Representative is accountable for providing client service to IBKR's clients.
  • Mainly management and focus on a wide scale of client issues, which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and online chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.
  • We aim to build and maintain long-term client relationships, provide access to desired markets, and increase client retention as we expand our product and service offerings.

Matching Summary

As a liaison to Interactive Brokers' retail and professional clients, the IBKR Client Service Representative is accountable for providing client service to IBKR's clients.

Skills & Requirements

Must-have

  • Responding to inquiries
  • handling client concerns
  • managing client complaints
  • online chat support
  • telephone support
  • email support

Nice-to-have

  • highly motivated
  • career-minded individuals
  • client retention
  • customer satisfaction

Key Requirements

  • Bachelor's degree or above
  • Excellent Chinese and English language skills
  • Ability to identify complex problems
  • Analyze complex problems
  • Troubleshooting skills
  • Problem-solving skills
  • Identify customer needs
  • Provide quality service

Work Rights

Not specified

Tailored Resume

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