Lead, Patient Support Program Operations

Praxisprecisionmedicines

Remote
**
Operationalize patient support programs
Stand up internal hub
Translate strategy into execution
** Praxis Precision Medicines is seeking a Lead for Patient Support Program (PSP) Operations to help establish and manage the operational framework for their upcoming commercial launch. This remote role requires a strong background in patient services and HUB operations, focusing on translating strategy into execution and ensuring seamless patient experiences. **

Job Summary

  • This is a builder-operator role where you will translate strategy into execution, standing up workflows, pressure-testing processes, and ensuring systems, teams, and partners are ready for launch.
  • You will own day-to-day HUB execution, including case management operations, workflow integrity, and performance management, building and refining intake pathways, SOPs, training, and quality controls.
  • A critical part of this role is applying strong technology judgment, leveraging CRM platforms and tools to improve efficiency, data quality, and patient experience.

Matching Summary

Match Score: 75

** Praxis Precision Medicines is seeking a Lead for Patient Support Program (PSP) Operations to help establish and manage the operational framework for their upcoming commercial launch. This remote role requires a strong background in patient services and HUB operations, focusing on translating strategy into execution and ensuring seamless patient experiences. **

Skills & Requirements

Must-have

  • operationalize patient support programs
  • stand up internal HUB
  • translate strategy into execution
  • CRM platforms and tools
  • HIPAA adherence and compliance

Nice-to-have

  • builder-operator role
  • curious and proactive
  • test new approaches
  • pilot versus scale solutions

Key Requirements

  • 7+ years of experience in patient services or PSP operations
  • Experience building or operationalizing PSP infrastructure
  • Direct experience standing up HUB operations
  • Strong ability to translate strategy into execution
  • Demonstrated success managing vendor performance
  • Strong technical acumen with CRM systems

Work Rights

Not specified

Tailored Resume

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