Order Management Leader- Concrete Accessories

Afinitas

Not specified
5+ years customer service leadership experience
Experience in manufacturing or industrial industry
Crm systems and customer analytics proficiency
Afinitas is seeking an Order Management Leader to enhance customer experience through effective team leadership and streamlined order management processes. The role requires strong leadership in customer service, problem-solving skills, and experience in a manufacturing or service-based industry

Job Summary

  • The Order Management Leader is responsible for delivering an exceptional customer experience by leading a team that provides outstanding support and resolves issues efficiently.
  • This role involves developing and streamlining order management and quoting processes while aligning customer service strategies with overall business objectives.
  • The leader will collaborate with sales, operations, and supply chain teams to improve service levels and ensure timely issue resolution.

Matching Summary

Match Score: 85

Afinitas is seeking an Order Management Leader to enhance customer experience through effective team leadership and streamlined order management processes. The role requires strong leadership in customer service, problem-solving skills, and experience in a manufacturing or service-based industry.

Skills & Requirements

Must-have

  • 5+ years customer service leadership experience
  • Experience in manufacturing or industrial industry
  • CRM systems and customer analytics proficiency

Nice-to-have

  • Strong problem-solving and conflict resolution skills
  • Ability to foster a culture of accountability
  • Proven track record in team development and coaching

Key Requirements

  • Bachelor's degree in business or related field
  • 5+ years of experience in customer service leadership
  • Experience within manufacturing, industrial, or service-based industries

Work Rights

Not specified

Tailored Resume

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